Technical Team Leader - Brighouse - £25k - £35k DOE
We have an exciting opportunity available for an experienced leader within an IT consultancy. Due to employee progression, this role has been created within the technical department leading all 1st, 2nd and 3rd line support personnel.
As a Technical Team Leader you will be responsible for -
· Leading a department of 7 employees
· Creating KPI's, SLA's and analysing figures and reports
· Run 121 meetings with individuals to discuss performances
· Directing the team to improve efficiency
· Troubleshoot major problems
· Occasional on site visits when required
· Helping staff members with scripts and logging calls
· General support for team members
. Strongly supporting & coaching your team within Customer Service
In return for developing the business and supporting the team, you can expect the following benefits:
· Great salary up to £35k
· A friendly working environment
· X2 staff parties - not just your average!
· Health package
. Flexible hours
. 25 holidays + 8 bank holidays
Please apply TODAY! Interviews can be arranged ASAP for the right individuals!